Returns & Refunds

Return / Exchange –

• You have 30 calendar days to return/exchange an item from the date of purchase.

• To be eligible for a return/exchange, your product must be new, unused and contain all original packaging and accessories.

• A receipt or proof of purchase must be presented to make a return or exchange.

• Please note that additional shipping and handling charges may apply. If the return or exchange is a result of our error or defect, you will not be charged for return shipping and handling.

• Abuse: Paddles that show signs of abuse, scratches, or wear & tear are not eligible for a return/exchange.

• Please contact Frebird Customer Service (support@frebirddesigns.com) to obtain a RMA # before sending it back.

Refunds -

• Upon receipt and inspection of your returned items, you will be notified regarding your refund.

• If approved, a refund will then be issued within 7 business days.

• Refunds will only be made to original method of payment.

• Shipping costs are nonrefundable unless the return is a result of defect.

Contact Us -

If you would like to start a return, exchange, or refund on your purchase, or have any questions regarding the return or exchange process, please contact our Customer Service at support@frebirddesigns.com. Please provide your order number. Customer service will walk you through the next steps.  Our customer service representative will assist you with a Return Merchandise Authorization (RMA) number. Items mailed back without an RMA number will not be accepted nor processed.

Shipping -

• Collect on Delivery (COD) shipments will not be accepted.

• Items that are deemed to be unacceptable for resale cannot be refunded.

• If return or exchange is the result of our error or defect, shipping costs will not be incurred.

If you have any questions at all, please do not hesitate to contact us at support@frebirddesigns.com